The in-app support center
Vast Product Image Exporter has a built in support center where you can submit and manage support tickets without leaving the app.
How to submit a ticket
- Open the app in your Shopify admin
- Click Support in the navigation menu
- The support center will load directly in the app
- Submit your question or describe the issue you are experiencing
- You will receive a reply via email
The ticket center is tied to your store's contact email (the one in your Shopify settings), so your tickets and our replies are linked to that address rather than to the staff account you are signed in with.
If the Support page does not load
If the page shows Unable to load ticket center, refresh it first. If it still does not appear, an ad blocker or strict privacy extension may be blocking it: the ticket center is loaded from helpdesky.io, so allow that domain or try a browser without extensions. See Error Messages Explained for this and other messages.
Tips for faster support
To help us resolve your issue quickly, please include:
- A description of what you were trying to do
- The export number from your Export History (if the issue is related to a specific export)
- Any error messages you saw on screen
- Your store name
The more details you provide, the faster we can help.
Response times
We aim to respond to all tickets promptly. Support works the same way on every plan.
Can I email support directly?
The in-app ticket center is the fastest way to reach us because it automatically includes your account information. This helps us look into your issue without needing to ask for extra details.