Export History
Every export you create is saved in the Export History section at the bottom of the dashboard. This gives you a record of your past exports, including their status, image count, and when they were created. The list shows your latest 50 exports, newest first.
Export statuses
Each export card in the history carries a status badge:
| Status | What it means |
|---|---|
| Pending | The export has been queued and will start processing shortly |
| Processing 42% | Images are being downloaded and the ZIP is being created; the percentage is the progress so far |
| Ready | The export is finished and can be downloaded |
| Failed | Something went wrong during the export |
| Expired | Either the download link has lapsed or the files have been deleted (see below) |
While an export is pending or processing, the dashboard automatically refreshes every few seconds so you can see progress in real time.
If an export failed, a short "Error: …" line in red appears on its card with the reason. The same reason is shown in a banner on the export detail page. Error Messages Explained lists each message and what to do about it.
Viewing export details
Click View Details on any export to open its detail page with the full activity log. This log shows every step of the process in real time, including how many images have been downloaded and when each ZIP was created.
The detail page uses the same badges, with one difference: a finished export is labelled Completed there instead of Ready.
The detail page is especially useful if you want to monitor a large export or understand what happened if something went wrong.
Downloading your ZIP
Once an export is finished, you can download it in two ways:
- From the email you receive when the export finishes
- From the dashboard using the Download ZIP button on the export's card in Export History
Download link expiration
Each download link is valid for 24 hours after it is generated. After that, the link expires for security reasons.
Completed exports stay available for 7 days after the export finishes. During that window you can re-download from the dashboard as many times as you need.
The two meanings of "Expired"
The Expired badge covers two different situations, and the button on the card tells them apart:
The link has expired, but the files are still there. More than 24 hours have passed since the last download link was created. The card shows Expired together with a Re-generate Download button. Click it to get a fresh link and the download starts straight away; the new link is good for another 24 hours. You can do this as often as you like within the 7 day window.
The files have been deleted. More than 7 days have passed since the export finished, and its files have been permanently removed from our storage. The card shows Expired with no download button at all, and the export detail page shows Expired too. The export can no longer be downloaded or regenerated.
After 7 days, the export is permanently deleted from our storage and cannot be recovered. Be sure to save anything you need within the 7 day window. If you still need the images after that, simply run the export again.
Large exports
If an export is too large for a single ZIP, it is split into numbered parts. Instead of a single download button, the card lists each part ("Part 1 of 3", "Part 2 of 3", and so on) with its image count and size, and each part has its own Download ZIP button, which becomes Re-generate Download once that part's link has expired. Links are generated per part, so one part can be expired while another is still fresh. See Large Exports and Multi Part ZIP Files for the details.
Email notifications
When your export finishes successfully, the app sends a notification email. A few things worth knowing about it:
- Who receives it. The email goes to the address of the Shopify staff account that opened the app. If that address is not available, it goes to your store's contact email from your Shopify settings. The recipient cannot currently be changed inside the app.
- What it contains. The number of images exported, a direct download link for the ZIP (or one link per part for a large export, each with its image count and size), and a reminder that the links expire in 24 hours. If some images could not be included, the email also carries a notice saying how many are missing; the activity log lists which ones.
- When it is sent. Only for successful exports. If an export fails, no email is sent; check Export History or the detail page for the reason instead.
- Language. The email is always in English, whatever language the app is set to. See Changing the App Language.
If you do not receive the email, check your spam or junk folder. You can always download from the dashboard instead. Even after the emailed 24 hour link lapses, you can re-download from the dashboard for up to 7 days after the export completes, after which the export is permanently deleted.